Website Privacy Policy

Who we are

The organisation’s name is Aldenham Golf & Country Club Ltd and our website address is: https://www.aldenhamgolfclub.co.uk.

The company’s main telephone number is +44 1923 853929 and our email address is office@aldenhamgolfclub.co.uk.

Our address is:
Aldenham Golf & Country Club, Church Lane, Aldenham, Radlett, Hertfordshire. WD25 8NN.

Types of information we may collect

• Personal identifiers, contact details and characteristics
• Details of an individual’s interest in and their enquiries relating to our services (including but not limited to private and public functions, golf days and golf membership) and products (including but not limited to food and beverage items and golf equipment / apparel

How we get this information – and why we have it

Most of the information we hold for you is provided to us directly for one of the following reasons:

• You made a membership enquiry, or have joined the club as a member
• You made an event / function enquiry
• You provided your details to Connie, our web-bot, which is then automatically stored in our database

We use the information that you have given us to manage your enquiry, event, or particulars relating to your golf club membership. We may share this information with the English Golf Union (EGU).

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

1. Consent

This lawful bases applies to any use of your data that is not covered by any other lawful bases we may rely upon, as below. You may remove your consent at any time. You can do this by contacting the Club Office on 01923 853929

2. Contractual Obligation

We will need to use and process your data for the administration of your membership account, should you have one, or to co-ordinate and liaise with you regarding any events you may be holding using Aldenham Golf & Country Club’s facilities.

3. Legal Obligation

We may need to process your data to comply with information requests from the police or other governing bodies. In such cases, only the portion of an individual’s data that is relevant to the request will be processed.

4. Legitimate Interest

We may process your data for other purposes should it be of legitimate interest to the Company, such as studying statistics and trends which will help to make business decisions, so long as such interest is not overridden by a requirement to protect an individual’s data.

How we store your information

Your data will be securely stored in the Company’s CRM computer system, and in some cases duplicated into the membership management system, until such time that it is no longer required for the processing of your enquiry, event or membership – at which point it will be deleted.

Your data protection rights

Under UK data protection law, you have rights including:

Your right of access – you have the right to ask us for copies of your personal information

Your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – you have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Please contact us at office@aldenhamgolfclub.co.uk or by telephone on 01923 853929 to make a request. Postal requests should be made to General Manager, Aldenham Golf & Country Club, Church Lane, Aldenham, Radlett, Herts. WD25 8NN. 

Website Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Submissions made to a website data capture form or to Connie, our web-bot, will either be sent to the relevant department in an automatic email, stored in our website’s database and/or automatically transferred to our CRM system.

How to complain

If you have concerns about our use of your personal information, then you can make a complaint to us at

Aldenham Golf & Country Club Ltd,
Church Lane,
Aldenham,
Radlett, 
Herts,
WD25 8NN

or by email to office@aldenhamgolfclub.co.uk

or by telephone: 01923 853929

You can also complain to the ICO if you are unhappy with how we have used your data:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

https://www.ico.org.uk